Questions?
Straight answers.

Use the payment methods shown at checkout for your order. If a card option is available, enter your card details only in the secure checkout—not by email or chat. If it is missing or fails, contact us with your country, order number (if available) and the error message, without including card details.

A debit card can only be used if the payment option at checkout accepts it for your transaction. Your bank may also require online or international payments to be enabled. If the payment is declined, check with your bank and contact us if you need help identifying the checkout error.

PayPal is available for an order only when it appears as a payment option at checkout. If you do not see it, do not send a separate PayPal payment to an email address. Choose an available checkout method or contact us before paying.

The checkout shows the payment methods offered for your particular order. Availability may depend on the destination and transaction. If your preferred local method is not listed, contact us with your country and the product you want before placing an order.

If you cannot complete payment, contact us with your order number and the email used at checkout. We can check the order and confirm the next payment step; a separate payment link is not guaranteed. Verify any unexpected payment request with us before opening a link or sending money.

The methods displayed at checkout are the options currently offered for that transaction. We cannot identify the reason from the method alone. Contact us with your country and a screenshot of the available options, with personal or payment details hidden, so we can check before you transfer money.

First check the order confirmation page and confirmation email for the payment status and any instructions. If payment is still required, follow only the instructions attached to that order. If they are missing or unclear, contact us with the order number rather than creating another order.

Use the beneficiary name, account details, currency, amount and any bank identifiers in the verified instructions for your order. Required bank fields can differ, so do not guess a missing detail or reuse instructions from another order. If your bank requests information that is not shown, contact us before sending the transfer.

Follow the reference instructions provided with your order. If no specific reference is supplied, include your order number where your bank allows it to help us match the payment. Keep the transfer receipt and contact us if the reference field is unavailable or too short.

Contact us with all relevant order numbers before paying and ask us to confirm whether a combined invoice can be arranged. Do not assume separate orders have been merged. Use the total and payment instructions we confirm for your specific orders.

Please obtain confirmation from us first so the amount can be matched to the correct orders. Send the order numbers and intended payment currency when you contact us. Until a combined payment is confirmed, follow the payment instructions for each individual order.

A decline can have several causes; the checkout message and your bank can help identify yours. Check the entered details and any bank authentication request, then check whether your bank recorded a charge. Avoid repeated attempts if the status is unclear; contact us with the time and error message, but never your full card number or security code.

Do not overpay simply to meet the bank’s minimum. Check whether another payment option is available at checkout, or contact us with the order number, currency and minimum your bank requires. Wait for a confirmed payment arrangement before sending funds.

Stop the transfer and compare the details with the verified instructions for your order. Do not alter the beneficiary name or substitute account details to bypass the warning. Contact us with the exact error text and order number, keeping account balances and unrelated banking information private.

No. Never send your full card number, security code, banking password or one-time verification code by email, chat or our contact form. Enter payment information only through the checkout payment flow. If you receive an unusual request, contact us through this website to verify it.

Check your order confirmation and current order status first. If a transfer or charge is not reflected, contact us with the order number, payment date, amount, currency and transaction reference. You may include a redacted receipt, but hide full card or account numbers and unrelated transactions.

Not necessarily. The label alone does not confirm whether a payment failed or whether the order needs a payment, stock, address or destination review. Check any order notes or email instructions, and contact us with the order number before making another payment.

Do not immediately pay again. Ask your bank whether the entry is a completed charge or a pending authorization, then contact us with the order number, amount, currency, date and a redacted reference or receipt. We need to check the order and payment together before confirming the next step.

Please wait until the first payment has been checked. Repeating the payment or order can create duplicate charges or orders. Contact us with the original order number and payment reference so we can confirm whether another payment is needed.

Contact us as soon as possible with your order number and a clear cancellation request. An ordinary cancellation is only possible before warehouse processing, packing or shipment, and cannot be guaranteed. The Returns & Refunds policy explains the conditions; any mandatory consumer rights remain unaffected.

Contact us promptly with your order number and the exact replacement product or variant you want. A change depends on the order’s processing stage and availability, so it is not confirmed until we reply. Do not place a second order or send a price difference without confirmed instructions.

Send your order number and the quantity you want to contact us as soon as possible. We need to check whether processing has begun and whether the requested quantity is available. Any change to the total or payment must be confirmed before you send an additional payment.

Contact us with both order numbers and state which items you intended to buy. Tell us which order, if either, you have paid for so we can check their payment and fulfillment status. Cancellation depends on processing progress; do not assume the unpaid-looking order is safe to ignore.

First confirm whether the original order is actually canceled and whether any payment was received. Contact us with the order number and payment details so we can advise whether a new order is needed. If you reorder, review the current price, availability and payment options before paying.

No. Creating an order, confirming payment, preparing the goods, handing over a parcel and receiving it are different stages. Check the latest order messages, shipment details and carrier events.

An acknowledgment alone does not establish that transit has started.

Preparation and dispatch normally take 3–7 calendar days after payment confirmation. Calendar days include weekends; this is not a 3–7-business-day estimate.

Any different arrangement for a particular item needs to be made clear with that item or order. If the stated dispatch period has passed without a clear update, send your order number so preparation, payment and address details can be checked.

Standard postal delivery is estimated to arrive 15–25 calendar days after dispatch. This transit period is separate from the preceding 3–7 calendar days of preparation.

The combined estimate is approximately 18–32 calendar days from payment confirmation. This is the sum of two estimated ranges, not a guarantee of arrival by day 32. Transport, customs or other exceptions need checking against actual records.

Check the shipment information supplied for the order, your checkout email and spam folder. Account tracking is available only where that order actually provides it.

If the details are missing, send the order number and checkout email. If you cannot find the number, provide the order date and recipient details privately so we can look it up. Do not place another order to obtain tracking.

Check that the number is complete, without extra spaces, and that you are using the carrier or service named for that shipment.

If it still fails, send the order number, tracking number, carrier or link and an error screenshot. We need to check whether the channel, data transfer, number or notice needs correcting.

Postal parcels can pass through origin transport, international transfer, customs and final postal delivery. Tracking visibility can differ between those stages.

Some services show more continuous events; others show local events only after a particular stage. The actual service needs to explain what is currently trackable and when the next stage is expected. An unchanged status must not automatically be described as customs processing.

SEWARD orders under this arrangement ship from China. Our main markets are Europe and North America, alongside the other supported destinations listed above.

A local-language website, display currency or company registration address does not change the actual dispatch origin.

No. The language and currency help you browse the store; they do not indicate local stock. This standard arrangement ships from China. Use the dispatch details for your actual order rather than inferring the origin from a flag.

The destinations listed above are supported. We currently exclude mainland China, Hong Kong, Macao, India and Timor-Leste. For other destinations, check the options for the exact item, country and postal code at checkout.

Item eligibility can depend on the design and destination requirements. If no option is available, ask us to check; do not substitute an unrelated country or address to complete the order.

Check the destination’s official rules for the exact product, including its design or mechanism, before ordering. Import, possession and carrying requirements are separate questions, and availability on our site is not legal clearance. Review any applicable duties, taxes and carrier requirements with the relevant authority; our Terms of Service do not replace official guidance.

Under the standard arrangement described here, the customer is not asked to pay additional delivery-related charges outside the order amount. Changing the display currency or language does not add standard shipping or delivery-related taxes.

If a postal operator or customs notice requests a separate payment, send the notice, order and parcel numbers to SEWARD for verification and handling.

For a damaged, defective or incorrect item, contact us within 7 days of delivery with your order number and evidence so we can review it. The commercial policy does not cover change of mind, selecting the wrong size or model, or normal wear. A replacement or refund depends on review under the Returns & Refunds policy; the 7-day request period does not limit mandatory consumer rights.

Include your order number, delivery date, a description of the problem, and clear photos of the product, issue and packaging. Keep the item, accessories and packaging, and contact us before arranging a return. For confirmed merchant-error cases, the Returns & Refunds policy provides for reasonable return or reshipping costs, or another resolution without a return.

Approved refunds are processed to the original payment method within 5–10 business days, subject to any shorter legally required deadline. Your bank or payment provider may need additional time to post the credit. If it has not appeared after 10 business days, check with your bank, then contact us with your order number and refund details; see the Returns & Refunds policy.

Check the currency code shown in the currency selector, cart and final checkout. A “$” symbol on its own does not distinguish USD from CAD. If the code is unclear or the displayed currencies disagree, contact us before paying.

Use the site’s currency selector to see whether your preferred display currency is available. Review the currency and amount again at the final payment step; a display selection alone does not confirm the currency your bank will settle. Your payment provider can explain any conversion or fees on its side.

Apply the offer or coupon in your cart and review the discount line and final checkout total before paying. Check the selected product, quantity, currency and any shipping or other charges shown. If the total does not match your understanding of the offer, contact us before completing payment.

Check the offer’s dates, eligible products, minimum order conditions and any restrictions on combining offers. Confirm that the coupon was accepted and that the final order summary includes a discount. If it still looks incorrect, contact us with the offer text or code and a screenshot of the cart, with personal details hidden.

Standard postal small-parcel delivery is free for eligible orders, with no minimum order value. We do not add standard shipping or delivery-related charges to this arrangement.

Check the item, currency, delivery address and total before paying. If checkout displays a conflicting delivery charge, send the item or order, destination and a screenshot so we can check it.

A gift is included only when an applicable promotion expressly offers it and your order meets its conditions. Available choices or substitutions depend on that promotion; do not assume every order includes a gift. Check the offer and order summary, then contact us before paying if a choice is unclear.

Do not assume that an eligible gift and purchased items always travel together. Check the promotion and any shipment notices for your order. If they do not explain the arrangement, contact us with your order number and the gift offer so we can confirm it.

Check the promotion’s eligibility conditions and your order or shipment notices first, including whether another parcel is expected. Then contact us with the order number, the offer showing the gift and photos of the received contents and packaging. Keep the packaging while we check the request.

A color or style name is not proof of the underlying material. Check the material specification for the exact model and component—blade, handle or hardware—rather than relying on a photograph or the word “bronze.” If the listing is unclear, contact us with the product link and selected variant before ordering.

No. A color label describes an appearance and may not identify the material or finish. Use the exact product’s written material specifications, and remember that screen settings can affect the color you see. Ask us to clarify any mismatch between the title, photos and specifications before you order.

Look for a label such as blade length, overall length or closed length on the exact product page; these measurements are different. Do not treat an unlabeled number in the product name as a confirmed blade length. If the measurement is unclear, contact us with the product link so we can clarify it.

Select the intended variant and compare its name, images and written specifications before adding it to your cart. Review the selected option again in the cart and at checkout. If images or details conflict, pause and contact us with the product link and variant instead of assuming the photos override the specifications.

We do not promise a restock date unless one is confirmed for the exact item. Check the product page for current availability or contact us with the product link and variant. Availability and specifications may change, so review the listing again when you are ready to order.

Browse New Arrivals for current additions and use the site’s newsletter signup if you would like to receive SEWARD updates. A general newsletter is not a guaranteed alert for a specific restock. For a particular model or variant, contact us with its product link.