Shipping & Delivery

SEWARD orders under this arrangement ship from China. Our main markets are Europe and North America, alongside the other supported destinations listed above.

A local-language website, display currency or company registration address does not change the actual dispatch origin.

The destinations listed above are supported. We currently exclude mainland China, Hong Kong, Macao, India and Timor-Leste. For other destinations, check the options for the exact item, country and postal code at checkout.

Item eligibility can depend on the design and destination requirements. If no option is available, ask us to check; do not substitute an unrelated country or address to complete the order.

Special addresses need checking against the actual postal service, item and destination. Before paying, tell us the address type and, for temporary accommodation, when you can receive a parcel.

We do not promise support for every special address. Being able to type an address does not establish that the postal service accepts it.

No. The language and currency help you browse the store; they do not indicate local stock. This standard arrangement ships from China. Use the dispatch details for your actual order rather than inferring the origin from a flag.

Standard postal small-parcel delivery is free for eligible orders, with no minimum order value. We do not add standard shipping or delivery-related charges to this arrangement.

Check the item, currency, delivery address and total before paying. If checkout displays a conflicting delivery charge, send the item or order, destination and a screenshot so we can check it.

No minimum spend or dedicated free-shipping code is required for this standard service. You do not need to add items simply to qualify for it.

Product discounts and gift promotions have their own conditions; they do not automatically change the standard delivery arrangement.

We do not add remote-area or routine parcel-handling charges to this standard arrangement. If an item or address cannot use the standard service, its available options need checking before arrangements are confirmed.

An address change, returned parcel or requested redelivery is a separate situation. Any proposed arrangement must be explained and confirmed; this page does not impose a blanket charge for those cases.

Check the currency code, such as USD, CAD or AUD. A dollar sign alone does not distinguish them. Compare the cart, order summary and payment step before paying.

A bank conversion or card-provider charge is separate from the store shipping charge.

Preparation and dispatch normally take 3–7 calendar days after payment confirmation. Calendar days include weekends; this is not a 3–7-business-day estimate.

Any different arrangement for a particular item needs to be made clear with that item or order. If the stated dispatch period has passed without a clear update, send your order number so preparation, payment and address details can be checked.

Standard postal delivery is estimated to arrive 15–25 calendar days after dispatch. This transit period is separate from the preceding 3–7 calendar days of preparation.

The combined estimate is approximately 18–32 calendar days from payment confirmation. This is the sum of two estimated ranges, not a guarantee of arrival by day 32. Transport, customs or other exceptions need checking against actual records.

Both preparation and transit on this page use calendar days, including Saturdays and Sundays.

For example, 5 calendar days of preparation plus 20 calendar days in transit gives an estimated total of 25 calendar days. This is an illustration, not a separate fixed service promise. Business days mentioned in the refund policy apply to a different process.

The actual preparation date needs checking for that item. A known shortage must not be hidden behind the normal preparation estimate.

The affected items and available options need to be explained before confirming whether to wait, adjust the order or address cancellation and any refund due for an unfulfilled part. Separate dispatch is not automatic.

The confirmed service on this page is standard postal small-parcel delivery. Express, next-day and fixed-date delivery are not promised.

If timing is important, share the item, destination and required date before purchasing. Faster transport, if separately available, does not automatically remove preparation time.

No. Creating an order, confirming payment, preparing the goods, handing over a parcel and receiving it are different stages. Check the latest order messages, shipment details and carrier events.

An acknowledgment alone does not establish that transit has started.

First check whether the bank entry is a settled charge or a pending authorization, then ask us to check the matching order. Include the order number, payment date, amount, currency and a redacted transaction reference.

Do not repeat the payment or order solely because of a status label while the first payment remains unclear.

A label alone cannot establish delivery. Compare the order record, shipment information, carrier events and what you have received.

If the status conflicts with an email or your actual delivery, provide the order number and conflicting details for review.

Check the shipment information supplied for the order, your checkout email and spam folder. Account tracking is available only where that order actually provides it.

If the details are missing, send the order number and checkout email. If you cannot find the number, provide the order date and recipient details privately so we can look it up. Do not place another order to obtain tracking.

Check that the number is complete, without extra spaces, and that you are using the carrier or service named for that shipment.

If it still fails, send the order number, tracking number, carrier or link and an error screenshot. We need to check whether the channel, data transfer, number or notice needs correcting.

These events usually indicate that shipment data or a label exists. They do not, by themselves, establish the physical handover time.

Compare the dispatch information and later collection events. If the stated first-trackable time has passed, the actual handover needs checking rather than waiting indefinitely for a scan.

Postal parcels can pass through origin transport, international transfer, customs and final postal delivery. Tracking visibility can differ between those stages.

Some services show more continuous events; others show local events only after a particular stage. The actual service needs to explain what is currently trackable and when the next stage is expected. An unchanged status must not automatically be described as customs processing.

Check that the later number relates to the original parcel, items and destination, then use the matching tracking channel.

If the connection is unclear, share the original number and new notice for checking. A similar recipient name in another notice is not enough to identify your parcel.

An intermediate location alone does not establish loss. However, an address problem, collection notice or return event may need prompt action. Read the complete event and carrier notice.

Share the displayed status, event date and parcel number so the reason and next step can be checked. Do not change an address or pay a fee solely from one unexplained tracking location.

Request a correction promptly with the order number and complete new recipient, street and unit, city, state or province, postal code, country and any phone number required for delivery.

The order and parcel stage must be checked before a change can be confirmed. Updating an account address or sending a request does not automatically redirect a dispatched parcel.

Ordinary cancellation requests must reach the team before warehouse processing, packing or shipment and cannot be guaranteed. This operational rule does not replace an applicable statutory cancellation or withdrawal right.

Item or quantity changes need stock, preparation, price and delivery arrangements checked. Wait for confirmation before sending a difference or assuming another order replaces this one. See Returns & Refunds.

Compare the contents with this shipment notice, then check whether another parcel is expected. Separate parcels can have different numbers and arrival dates; standard transit remains an estimated 15–25 calendar days after dispatch.

Ask with all relevant order numbers before requesting a combined or partial dispatch. Orders do not merge automatically, and ordinary separate packaging must not become an unexplained additional charge.

A gift applies only where the promotion expressly offers it and the order qualifies. Check the promotion, order and shipment details for a separate parcel.

If the arrangement remains unclear, provide the order number, gift offer and photos of the received items and packaging. Absence from the first parcel does not alone establish that a gift was omitted.

Under the standard arrangement described here, the customer is not asked to pay additional delivery-related charges outside the order amount. Changing the display currency or language does not add standard shipping or delivery-related taxes.

If a postal operator or customs notice requests a separate payment, send the notice, order and parcel numbers to SEWARD for verification and handling.

Verify that the notice relates to your parcel through the confirmed postal channel or SEWARD contact route. Share the order number, tracking number and notice, not banking passwords or verification codes.

Our standard delivery arrangement has no extra delivery-related charges. Send any request for shipping, import-related or other delivery payment to SEWARD to check its purpose and handling. Do not make an unverified duplicate payment or ignore the notice deadline.

Keep the official notice and establish the affected item, reason, information requested, handling deadline and parcel status. A delay, missing scan or shortage does not prove confiscation.

The available outcome depends on the verified circumstances, applicable order terms and rights. This page does not impose a blanket no-refund rule or promise free reshipment for every customs case. Check official destination requirements for the exact item before buying.

Report a delivery exception, collection request, address problem or return promptly; you do not need to wait until the estimated arrival limit.

You can also ask if a number remains unrecognized, the stated next-trackable date has passed or progress is unclear for a prolonged period.

If the parcel has not arrived after the estimated 25 calendar days from dispatch, send the order number, tracking number, latest event and relevant notices. If dispatch was also late, preparation and transit should be checked separately.

The reply should distinguish confirmed facts from outstanding checks and explain the next follow-up. Passing an estimate does not automatically establish loss or justify indefinite unexplained waiting.

Check the delivery location, mailbox, collection point or reception and ask anyone who may have accepted it. Review available delivery photos or signature information.

If it is still missing, promptly share the tracking details and what you checked. The address, time and available delivery evidence need review; one Delivered label should not end the inquiry.

Read the carrier notice promptly for the location, contact route and deadline. Check the address, recipient and delivery phone number, then share the notice and parcel number with us.

Collection, corrected information or redelivery depend on that actual parcel.

For a return, first check the reason, location, handling deadline and whether it can still be recovered before discussing an available redelivery or other arrangement.

A confirmed loss requires review of the applicable order conditions, delivery evidence and available remedy. Delayed, returned and confirmed-lost parcels are different situations. Do not arrange a new shipment or assume a refund until the next step has been confirmed.

Where possible, keep the outer box, label, inner packaging, accessories and item. Photograph the packaging, received contents and affected area, and send the order number, delivery date and a short description.

Tell us what evidence you can provide if something is missing. Obtain instructions before repairing, modifying or returning the item.

Compare the shipment notice and selected variant with what arrived. List the expected and received items, quantities and model or color, and say whether another parcel is expected.

Include the label, packaging and received-content photos where available. The order, dispatch and transport records need checking before assigning a cause. A missing unboxing video does not, on its own, prevent you from reporting a problem.

The current policy covers reasonable return or reshipment costs for covered defective or incorrectly supplied items, or provides a resolution without a return. Obtain instructions before selecting a return service.

This does not make every return free. Costs in other circumstances depend on the order, applicable conditions and rights. See Returns & Refunds.

For damaged, defective or incorrect items, the commercial policy requests a report within 7 days of delivery. This is not a trial period or a cutoff for mandatory consumer rights, withdrawal rights or legal deadlines.

The current commercial policy does not offer preference-based returns, wrongly selected sizes or models, or normal-wear returns, subject to applicable mandatory rights. See Returns & Refunds.

Approved refunds are normally processed to the original payment method within 5–10 business days, subject to a shorter applicable legal deadline. The bank may need more time to display the credit.

Approval, processing and actual arrival are separate stages. If the stated period has passed, check with the payment provider and share the order and refund details. Shipping-cost treatment depends on the reason and applicable policy; it is not a universal refund promise. See Returns & Refunds.

Email info@seward-knives.com or use WhatsApp at +86 181 9878 7987. You can also use the contact page.

Continue in the original order email or conversation where possible so payment, shipment and tracking information remain connected. Service hours and response information are on the contact page; this page does not promise round-the-clock live replies.

Before ordering: share the item link, variant, quantity, destination country, postal code and any deadline. For an existing order: include its number and checkout email.

For tracking: add the parcel number, carrier, latest event and date. For damage, errors or shortages: include the delivery date, expected-versus-received details and available label, packaging and item photos. Submit personal details privately, not in a public post.

Check spam and the original contact channel, then add the order number and new information to the same conversation. Until the payment or shipment issue is clarified, do not repeat a payment or treat a replacement order as resolution of the first one.

A useful update explains what has been confirmed, what remains to be checked, whether you need to act and the next follow-up. A reply is not the same as a completed resolution.