Report the exact page, field, and verifiable basis for correction through SEWARD’s current contact channel without presenting an unconfirmed replacement as fact.
Document the issue clearly
When you find a possible typo or outdated company detail, save the page URL and note the exact wording, field, and location on the page. Record when you viewed it. If possible, attach a screenshot that shows enough surrounding content to identify the issue.
Explain whether the problem appears to be spelling, formatting, a broken link, conflicting information, or a potentially outdated fact. If you have a reliable basis for a correction, identify that source and explain the discrepancy. Do not alter or invent replacement company information merely because the existing wording appears wrong.
Send the report through the current contact page
SEWARD’s current Contact Us page accepts questions through info@seward-knives.com, WhatsApp, and an inquiry form. For a website-information problem, the Other questions category is an appropriate route. The form permits a product or page link and an optional JPG or PNG image of up to 5 MB, making it possible to submit the affected URL and a supporting screenshot.
A concise report should state the page, current text, suspected issue, suggested correction if independently supportable, and the evidence that allows the website team to verify it. Avoid including passwords, full payment-card details, or unrelated personal information.
Treat the correction as pending until verified
Submitting a report does not confirm that the displayed information is wrong, that a proposed replacement is correct, or that the website will be changed by a particular date. The Contact Us page says responses typically arrive within 24–48 working hours, with possible variation during holidays or peak periods, but it gives no correction timetable.
Keep a copy of the submission and any reply. Until an authorized response or page update resolves the discrepancy, describe the field as reported for verification rather than corrected. For an urgent transaction issue, identify the related order separately and include the order number and checkout email through the official route.