Confirm eligibility, evidence, stock, return instructions, costs, and the intended resolution before treating a replacement as approved.
First confirm why you are requesting help
Before requesting a replacement, identify the problem and confirm that the order was placed with SEWARD. Under SEWARD’s current Refunds & Returns policy, its commercial resolution process covers items that arrive damaged, defective, or different from what was ordered. These issues should be reported within seven days of delivery. That reporting request does not replace any mandatory consumer rights or applicable legal deadlines.
A preference change, an incorrectly selected size or model, and normal wear are not covered as exchanges under the commercial policy, except where applicable law provides a separate right. A replacement request should therefore explain the actual order problem rather than assume that every return qualifies as an exchange.
Prepare the order and condition evidence
Have the order number, delivery date, and a concise description of the issue ready. Provide clear photographs of the product, the problem, and the packaging. Keep the item, accessories, and packaging available while the case is reviewed. These records allow support to compare an incorrect delivery with the original order or assess reported damage or defects.
Confirm the proposed resolution before shipping
An eligible issue may be resolved with the same item as a replacement, if available, or with a refund to the original payment method. The outcome depends on the circumstances and stock availability; reporting a problem does not itself approve either option.
Contact SEWARD before returning anything. Ask the team to confirm whether a return is required, which instructions apply, and how reasonable return or reshipment costs will be handled when the issue is SEWARD’s error. A solution may sometimes require no return, but that must be established for the particular case. Do not place a new order and assume it is the replacement. Use the Contact Us page for order support and include the order number and checkout email, while withholding full payment-card details.
Does submitting a replacement request guarantee a replacement?
No. SEWARD reviews the issue and supporting information first. An eligible case may result in a same-item replacement, subject to availability, or a refund.