Use the recorded purchase terms, not assumptions based on product images, to determine whether an accessory should have been supplied.
Start with the purchase record
Whether an accessory or companion item should have been included depends on what formed part of the order when the purchase was made. Review the order confirmation, invoice, selected variation, bundle name, quantity, and any itemized contents recorded at checkout. A separately listed accessory, an explicit “included” statement, or a bundle component is stronger evidence than its appearance in a promotional photograph.
Separate promised contents from display items
Product photographs may show props, alternative configurations, packaging, or related items without establishing that every visible object is supplied. Read the text associated with the exact option purchased. If a saved product description, confirmation email, or dated screenshot identifies the accessory as included, preserve that record. Do not rely on a current product page alone, because its options or wording may have changed since the transaction.
Next, compare those records with the parcel contents and shipment details. Check whether the accessory could be packed inside another component and whether the order shows a second parcel. SEWARD’s Shipping and Delivery page advises comparing the parcel with its shipment details and keeping the packaging when an issue requires checking.
Request an order-specific decision
If the record is unclear or the stated component is absent, contact the actual seller. For a SEWARD website order, provide the order number and checkout email, identify the exact item or bundle, explain which component is absent, and attach a useful photo if needed. The SEWARD Contact Us page supports product, order, delivery, and after-sales inquiries.
Ask the seller to compare the transaction-time description with the dispatch record. Keep the packaging and do not return anything until instructions are confirmed. This process establishes what was agreed for the particular purchase without treating an image or a later page revision as decisive proof.