A clear way to separate wrong-item and missing-item issues when both occur in one SEWARD order.
Build one item-by-item account
Start with the order number and delivery date, then list each ordered line separately. For every line, record the item and quantity expected, the item and quantity received, and the unresolved difference. Label an item as wrong only when another product arrived in its place; label it as missing when the expected quantity did not arrive. If an unexpected product cannot confidently be matched to a particular ordered line, list it separately instead of guessing.
This structure prevents a wrongly delivered item from being counted both as the replacement for one line and as an unexplained extra. It also makes clear that correcting one issue would not necessarily resolve the other.
Match evidence to each parcel and item
If more than one parcel arrived, assign each parcel a simple identifier, such as Parcel A and Parcel B. For each one, record its tracking or label identifier, delivery date, packaging condition and contents. Name photographs to match those identifiers and include images of the outer label, packaging, inner materials and received products. SEWARD’s Shipping and Delivery page advises comparing parcels with shipment details and retaining the packaging when an issue needs checking.
In the message, ask the seller to confirm separately which records correspond to the wrong item and which correspond to the missing quantity. This is especially important where shipment information may indicate multiple parcels.
Request separate confirmation of each outcome
Submit the report with the order number and checkout email through a SEWARD order or after-sales channel. Do not send full payment-card details, and do not return any item before receiving instructions. Ask for a line-by-line response stating whether each issue remains under review and what action, if any, is confirmed for it.
A general reference to a refund, replacement or reshipment should not be assumed to settle every line unless the seller identifies what it covers. The actual resolution depends on the verified order and shipment records. If another retailer sold the order, follow that seller’s process rather than assuming SEWARD’s direct-order arrangement applies.