How SEWARD handles reasonable reshipment costs and what to do if a carrier or customs authority requests a separate payment.
The answer depends on the reason and the actual shipment
A replacement parcel should not be assumed to be automatically free of every possible charge simply because it is labeled as a replacement. Under SEWARD’s current Refunds & Returns policy, when a defective or incorrectly shipped item is SEWARD’s error, SEWARD covers reasonable return or reshipment costs or offers a resolution that does not require a return. The resolution still depends on review of the case, the available stock, and the instructions provided for that order.
SEWARD’s Shipping & Delivery page separately states that standard delivery is free and that its standard arrangement has no additional delivery-related charges. This describes the standard delivery arrangement; it does not establish a universal exemption from customs assessments, carrier demands, or charges arising under every replacement route and destination.
Verify any payment request before paying
Contact SEWARD before returning an item or arranging shipment yourself. Provide the original order number, the approved replacement details, the destination, and any instructions already received. Ask support to confirm the route being used and who is responsible for any stated cost.
If a carrier or customs notice requests a separate payment, do not infer from the notice alone that the charge is valid or that you must ultimately bear it. The Shipping & Delivery page directs customers to contact SEWARD so the request can be verified and handled. Send a clear copy or screenshot of the notice, the tracking number, the amount and currency, and the stated reason. Keep the notice and payment deadline available while the case is reviewed. The result should be confirmed for the particular shipment rather than generalized from the original order’s free standard delivery.
Does free standard delivery guarantee that a replacement will be tax-free?
No. Free standard delivery describes SEWARD’s standard shipping arrangement, but it is not a blanket guarantee against every customs or carrier request. Ask SEWARD to verify any separate payment notice.
Should I arrange and pay for return shipping myself?
Contact SEWARD first. For an eligible defect or incorrect shipment caused by SEWARD, the policy covers reasonable return or reshipment costs or may provide a solution that does not require a return.