A practical guide to photographing a delivered parcel so an order or after-sales inquiry can be reviewed clearly.
Photograph the parcel before changing it
Begin with clear photographs of the parcel as it arrived. Capture the entire outer package from several sides, followed by closer views of any dents, tears, moisture, crushed corners, or other unusual conditions. Include the shipping label in at least one private record so the parcel can be matched to its shipment. Photograph the seals, tape, and any areas that appear to have been opened or resealed. Do not discard or substantially alter the packaging while the issue is being checked. SEWARD’s Shipping and Delivery page tells customers to compare the parcel with its shipment details and keep the packaging when something needs checking.
Record the opening and actual contents
Photograph the package layers in the order you encounter them: the unopened outer parcel, the opened outer packaging, internal protection, and every item received. If something is damaged, add one image showing its position in the package, one showing the whole item, and close-ups of the affected area. If an item appears missing, take a single overview showing all contents together and compare them with the order record. Preserve the original files and their sequence; edited copies may be useful for sharing, but the originals provide the clearest record of timing and context.
Send the record with identifying order details
When contacting SEWARD, state what was expected, what arrived, and when the issue was discovered. Include the order number and the email address used at checkout, as requested on the Contact Us page. Its inquiry form permits an optional JPG or PNG photo up to 5 MB. Contact SEWARD before returning anything. These records help review an inquiry, but the available pages do not make a particular photograph or an opening video an automatic condition of approval. The outcome still depends on the actual order and materials reviewed.