How to Report an Extra Item or Unexpected Parcel

Record the difference

If an extra item or unexpected parcel arrives, compare it with the order confirmation and shipment details before contacting the seller. Note the order number, items and quantities purchased, goods actually received, tracking number, delivery date, and visible identifiers on the unexpected item. Photograph the parcel label, contents, and packaging, but avoid sharing those images publicly because labels can contain personal information.

Use a verified contact route

For a SEWARD website order, send the report through the contact form, customer-care email, or WhatsApp route identified on the official Contact Us page. Include the order number and email used at checkout. An optional photo can be attached to the form, but passwords and full payment-card details should never be included.

Explain whether the extra goods were inside an expected parcel or arrived under a separate tracking number. If the label appears to identify another recipient, do not reproduce that person’s full details in an ordinary message; disclose only what customer care needs to locate the error securely.

Wait for instructions

Retain the item, parcel, labels, and inner packaging while the seller compares the order and dispatch records. SEWARD’s Shipping and Delivery page tells customers to compare parcels with shipment details and keep packaging when something needs checking. Ask the seller to confirm the next step in writing.

Do not send the goods to an unverified address, dispose of them, or assume that they may automatically be kept. SEWARD instructs customers to make contact before returning an item. Any rights or obligations concerning unsolicited or mistakenly delivered goods may depend on the buyer’s location and circumstances, so the article does not determine that legal issue. Follow a confirmed arrangement from the actual seller and seek local professional guidance if a rights dispute arises.