Explain an order mismatch clearly, preserve the relevant evidence, and contact the seller before returning anything.
Describe the mismatch precisely
When the goods received do not match the order, first identify the difference rather than simply saying the order is wrong. State the order number, the email address used at checkout, and each relevant line item. For every affected item, distinguish what the order shows from what actually arrived, including the quantity, model or other visible identifier. This gives the seller a clear comparison to investigate.
Document what arrived
Photograph the received items together, any labels or visible identifiers, the shipping label, and the parcel’s condition. Keep the original box, inner packaging, inserts, and labels while the issue is being checked. SEWARD’s Shipping and Delivery page tells customers to compare a parcel with its shipment details and retain the packaging when something needs investigation. Before concluding that an item was sent incorrectly, also check whether the order has multiple tracking numbers or separate-parcel notices.
Contact the seller before taking action
For a SEWARD website order, use the verified contact route and classify the inquiry as an order, delivery, or after-sales issue. The Contact Us page requests the order number and checkout email for order inquiries and allows an optional photo attachment. Do not include passwords or full payment-card details.
Ask the seller to confirm whether the parcel was mispacked and what should happen next. Do not mail the item to an address found elsewhere or use an old return address. SEWARD specifically instructs customers to make contact before returning an item. The appropriate resolution depends on the actual order and parcel records, so keep the goods and packaging unchanged until instructions are confirmed.